Select your printer, then be sure to select your printer model within the Use drop-down menu and press on Add, then try printing. Power on the printer and ensure it is connected, open System Preferences > Printers & scanners and press the Plus sign. While holding the CTRL key, right-click HewlettPackardPrinterDrivers.pkg and select Open, then follow the steps on screen to complete the installation.įrom System Preferences select Security & Privacy and click the unlock button, then provide your user information and click the Allow button to allow the HP Software installation. Next, try downloading below drivers to your Mac, but be sure to carefully go through the next steps and install it as follows: If that fails too, uninstall the software again: Please try following below steps and let me know how it goes: I've shutdown and restarted, directly connected, over network and tried wi-fi. I removed the printer from printers & scanners and added it choosing Generic PCL Printer, HP DeskJet Series and HP LaserJet Series printer software. It promptly detected my printer/scanner, but when I try to access it, it displays 'Printer Offline' (once again currently online, working, and directly connected to my computer via USB). I uninstalled that and installed HP Easy Start. I uninstalled and reinstalled HP easy scan (with updates to support 11.1) but HP easy scan will not locate a scanner (currently online, working, and directly connected to my computer via USB). I installed the HP uninstaller and followed all steps. I can connect to the printer though the mac print and scan utility, but I can only print, not scan. (Image / Example provided in an earlier post.) If the printer is on the network, Webscan (if available) provides PDF scan support. The mac Image Capture app does not locate any installed devices. If the Full Feature Software is fully installed on the computer, you should have access to the HP Scan program that allows / supports 'scan / save to PDF' through the Printer Assistant. If I click 'preview', the scanner will initiate and an image will preview, however, the scan functionality is inoperative. I can access the hardware via IP, and can access Webscan. We own a HP Photosmart Premium C309g - yes I know it's old and printers don't last forever, but the device itself is in perfect working order.Īfter updating to MAC OS X, I lost all connectivity functionality (I could still copy or print a quick sheet, but nothing from my computer).Īfter troubleshooting and updating to macOS 11.1, I was able to regain printer functionality, but I still cannot scan (or access any utility features, or use the hardware from any device other than my profile on our computer). Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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